1/ We send you an email with detailed directions to the hostel and how to avoid the common scams within a few hours of receiving your booking. Please read this email carefully. Look at your spam folder in case you do not receive the email within 12 hours.
2/ 24-hour check-in permitted but the earliest checkin times are different for different locations so please do confirm from our website. If you are arriving very early, please make sure you book the previous night. You are welcome to wait in our common room if you would like, but for 3-4 am arrivals, we recommend booking an extra night.
3/ Credit cards accepted with 2 % additional bank charge
4/ One day advance notice for free cancellation
5/ No children below the age of 18 are allowed to stay at the Hostel.
6/ Residents of the same city are not permitted to stay at the hostel. For e.g., residents of Jaipur will not be allowed to stay at Moustache Jaipur
7/ We need a valid passport and visa for foreign nationals and a valid Government Photo ID and Address proof for Indian nationals during check-in
8/ No drugs allowed on premises
9/ We have a strict advance payment policy at check-in
10/ We are a travellers’ hostel and do not encourage group stays and long stays. For bookings of more than 6 people or stays of more than 15 days, please email us first to get authorisation. Else, we reserve the right to terminate your booking without any refunds
11/ We are much better over email than phones. So email us with your questions before calling us 🙂
12/ Guests will be asked to pay in advance minimum 50% to upto 100% of their booking amount to confirm their bookings by the reservations team at any point after they make the booking.